Managing Violence and Aggression

Managing Violence and Aggression

Techniques to help with management of violence and aggression in work places

If you work in a job role where you deal with people, you may automatically be ‘at risk’ of being exposed to aggressive or violent behaviour. Of course, this type of workplace risk is very much dependent upon your role, the type of work you do, whom you deal with and the nature of interactions you have with others.

The types of jobs and roles where a person has the highest level of risk of being exposed to violent or aggressive behaviour includes the following:

  • Healthcare
  • Education
  • Security
  • Dealing with cash/transactions
  • Delivering or collecting
  • Being in an authoritative role (public services, police and emergency services)

As it is of utmost importance to make sure that you and others in your workplace are safe, being aware of any potential for violent or aggressive acts to occur is critical and therefore this course intends to highlight the key information about the topic and also help to ensure that individuals are in the best position to able to respond effectively. Understanding actions and the implications of actions can help to reduce the risk of injury or threat to yourself and others.

What our users say ...

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  • Barry Wilshaw said:

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  • Tunde Fatai Adio said:

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    Thanks."

  • Julius Kamau said:

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    Clear instructions. 
    Ability to go back over the course and take notes.
    "

  • Sarah Dick said:

    "This course is so useful - it will keep your mind up to date.  Keep it up with more courses. We work with so many different people so its good to be up to date with everything.  Thanks."

  • hazel sinfield said:

    "

    In contrast to classes attended regarding child protection, this e-learning course was more in-depth, accessible, and compulsory engagement required due to test . Attended classes can have a passive attendance quality as there is no test, so that you can see people passing the time on their mobile phones!!

    The e-learning course - the flow chart was useful for people like me (A&E junior nurse) as well as the case study. This will influence my practice.

    "

  • Julius Kamau said:

    "very very helpful information for my development."

  • GAYNOR GOODWIN said:

    "Easy enough to use and the questions are clear and understanding"

  • CHARLES ITAUMA said:

    "The course was intensive and very informative , and useful to me. I will carry out my job much better and confidently."

    
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