Duty of Candour

Duty of Candour

Clear and concise information about Regulation 20: Duty of Candour for all those working in regulated services

From April 2015, all registered providers (with the CQC) must meet the new Regulation 20: Duty of Candour in order to be able to continue to deliver regulated services. As a result, this course intends to highlight the key features associated with this requirement and will cover the following broad topics:

  • CQC overview
  • Regulation 20: Duty of Candour
  • Case Studies and reports
  • Definition of candour and types of harm
  • Regulated activities and the services providing them
  • What constitutes an apology
  • Safety incidents
  • CQC responsibility in dealing with breaches
  • Penalties and consequences
  • Key examples - Incidents and breach of regulations

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    "I really enjoyed the e-course. Very easy to understand. Concise and straight to the point. I feel more confident now to perform my duties as a HCA. I am pleased with the knowledge I have now, and it will help me to work with more confidence. 
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