Duty of Candour

Duty of Candour

Clear and concise information about Regulation 20: Duty of Candour for all those working in regulated services

From April 2015, all registered providers (with the CQC) must meet the new Regulation 20: Duty of Candour in order to be able to continue to deliver regulated services. As a result, this course intends to highlight the key features associated with this requirement and will cover the following broad topics:

  • CQC overview
  • Regulation 20: Duty of Candour
  • Case Studies and reports
  • Definition of candour and types of harm
  • Regulated activities and the services providing them
  • What constitutes an apology
  • Safety incidents
  • CQC responsibility in dealing with breaches
  • Penalties and consequences
  • Key examples - Incidents and breach of regulations

What our users say ...

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  • hazel sinfield said:

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    In contrast to classes attended regarding child protection, this e-learning course was more in-depth, accessible, and compulsory engagement required due to test . Attended classes can have a passive attendance quality as there is no test, so that you can see people passing the time on their mobile phones!!

    The e-learning course - the flow chart was useful for people like me (A&E junior nurse) as well as the case study. This will influence my practice.

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